Privacy Policy

Who we are

Our website address is: https://www.4lockedoffroad.com

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

As you browse our online store some of your information will be shared with our ecommerce partners like WooCommerce, WooCommerce Payments, Stripe, USPS, FedEx, UPS, Pirate Ship.

When you purchase a product, some of your information is sent to our third party vendors that enable us to operate this ecommerce business.

Your payment information may be sent to our payment gateways(s) necessary to fulfil your order(s). We currently use Stripe to process your order payments, however this may change at anytime without notice. In the case of refunds and exchanges your information may again be shared with the payment gateway(s) necessary to fulfil the requirements of your order(s) necessary to process your order’s refund or exchange.

Your address, name and order information may be sent to our preferred shipping couriers like USPS, FedEx, UPS who fulfil the shipment of your orders. We are not responsible if a shipping courier decides to furnish your shipment to another courier at anytime during the shipment process, regardless if the courier(s) are on our preferred couriers list or not. For example, we currently have no plans on using DHL, but if we drop the package off at UPS and they furnish the package to DHL we are not responsible for that action and we cannot be held liable for any information about you, your order or your address that may be seen, shared or stolen as a result of that action.

Additionally, if it’s applicable to your order, we may send some information about you like your address, name and order information to our vendors that enable us to print your shipping labels like USPS, FedEx, UPS, Pirate Ship.

Your order tracking number, name and address may be shared with TrackShip. This third party vendor uses your tracking number(s) to report back to us the status of your package(s) during transportation. This allows us to send you notifications via email and SMS regarding the status of your package(s) and allows our system to mark your order in our system as Delivered when the package has been Delivered by the shipping courier.

We may at anytime use Google Analytics or similar analytics services to better understand how you interact with and use our website so we can fix and optimize your experience. This usually involves some of your information being shared with Google Analytics or similar analytics services. We are not responsible for any third party services or vendors that Google Analytics or similar analytics services may share your data with.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

When you submit orders, order returns, order exchanges and order cancellations we retain your order data and all transactional data associated to the order(s).

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

When you submit an order we send your payment and order information to Stripe. Read more about this here.

When you submit an order we send your name, address and order information to our preferred shipping couriers like USPS, FedEx, UPS, and Pirate Ship. Read more about this here.

When you submit an order your order’s tracking number(s) may be sent to TrackShip. Read more about this here.

We may at anytime use Google Analytics or similar analytics services. Read more about this here.

Our system will send out emails to you regarding your account, orders, payments and more. These emails may pass through email exchange and delivery services like Google and Twilio SendGrid.

Browser “Do Not Track” signals

California law (CalOPPA) requires 4Locked Offroad to let you know how we respond to web browser ‘Do Not Track (DNT) signals’. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not honor Do Not Track requests at this time.

Changes to our Privacy Policy

California law (CalOPPA) requires 4Locked Offroad to let you know how we will inform our users about any changes to our Privacy Policy. We’ll send an email out at the end of the day if our Privacy Policy has been changed so long as you meet any of the following criteria:

  • You’ve placed an order with us and provided your email.
  • You’ve created an account with us. Account creation requires an email address so we will email this address we have on file.
  • If we ever offer a newsletter signup system we’ll send an email to the one you provided when signing up for newsletters.

Contact Us

You may contact us, as follows:

Effective date of this Privacy Policy is January 18th, 2023.